At ITWORKS ME, innovation starts from within. We believe that the best way to serve our clients is to first refine and improve our own operations. With that mindset, our Technical Operations Manager, Jad Nohra, spearheaded the development of a centralized monitoring dashboard, a powerful Grafana-based solution designed to bring together essential metrics from multiple client environments into one unified view.
Managing infrastructure across different clients is no small task. Backups, replications, server performance, and containerized services all need to be monitored carefully, often across diverse platforms. In the past, this meant juggling multiple tools and running manual checks, a process that not only slowed down troubleshooting but also increased the risk of missing critical warning signs.
To address these challenges, Jad built a centralized monitoring system that integrates Grafana, InfluxDB, PowerShell and Bash scripts, along with Telegram alerts. This streamlined platform gives the IT team a single pane of glass to monitor and act on critical infrastructure metrics.
With the dashboard in place, our team now has real-time visibility into:
- Backup and replication jobs
- Hyper-V replica health
- Windows and Linux server resources
- Docker containers and Linux services
- Pending updates, restarts, and overall system health
The impact of the Central Monitoring Dashboard has been immediate. Automated alerts ensure that any backup failure or system issue is flagged the moment it occurs, allowing our team to act before problems escalate. Standardized dashboards across clients make identification and filtering straightforward, while reduced reliance on manual checks frees up valuable time to focus on more strategic tasks.
Just as importantly, the platform is built with growth in mind. Its scalable design means we can easily extend monitoring to include firewall logs, Kubernetes clusters, and other advanced use cases as client needs evolve.
This project is already transforming the way ITWORKS ME manages its internal operations, and it sets the stage for even greater efficiency and reliability in the future. More than just a tool, the dashboard represents our commitment to continuous improvement and to delivering dependable, transparent, and scalable solutions.